Omni-Channel
Master Salesforce Omni-Channel in under one day and become deployment-ready by tomorrow.
This fast-paced, hands-on course teaches you how to configure intelligent routing, balance agent workloads, and monitor service performance in real time.
Whether you're an Admin, Consultant, or Architect, you'll get exactly what you need — demos, documentation, and deployment-ready skills — to deliver Omni-Channel with confidence.
Example Curriculum
Introduction
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days
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Admin Essentials - Configure Omni-Channel
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Business Analyst Skills
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Consultant Delivery Toolkit
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days
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Architectural Strategy
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days
days
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